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Troubleshooting FAQ


Error 1920 Service Failed to Start	7/5/2017
Error 1606 when trying to install BrowserHawk	5/28/2014
IE 8, IE 9, IE 10 or IE 11 detected as IE 7	12/10/2013
IE 11 detected as Mozilla, Windows 8 detected as WinNT	10/16/2013
After importing license key BrowserHawk still using the wrong key	5/4/2012
Error 1603 when installing BrowserHawk	11/1/2011
Browser tries to download cyscapeBRWS.dll instead of executing it	10/25/2011
BRWS returns Provider Cannot Be Found message	10/25/2011
Could not load file or assembly BrowserHawk error with RET templates	11/5/2008
Silverlight version 2.0 beta detected as version 1.9	11/5/2008
Extended properties returning default or incorrect values with Google Chrome	9/4/2008
Google Chrome browser detected as Safari	9/4/2008
Invalid class string error ASP 0177 : 800401f3 CreateObject Failed	8/20/2008
jvmdetector based properties returning -2 and reporting incompatible magic value	5/11/2008
Installation rolls back on certain Vista and Windows Server 2008 machines	4/11/2008
NullPointerException with WebSphere and BH4J	3/21/2008
404 error when testing the BrowserHawk Reports Web Service	3/13/2008
Error 1706 - 'No valid source could be found'	11/2/2007
cyScape Update Service returns 'Could not convert response of' error message	10/25/2007
PopupsBlocked returns False in IE even when set to block	10/25/2007
Could not load type errors when trying to run samples	10/24/2007
After installing BrowserHawk Vista displays a dialog box that says A Program Cannot Display A Message On Your Desktop	10/14/2007
ThreadAbortException exception seen while debugging .NET	9/19/2007
Type 'BrowserObj' is not defined	9/4/2007
Installation package not supported by this processor	8/27/2007
error stating bhkbps is undefined	8/16/2007
Mixed security warning when testing extended properties from secure pages	8/7/2007
Applet bhjvmd notinited error message	8/7/2007
CookiesEnabled property returns False when cookies are enabled	8/7/2007
Issue with Broadvision and appending the BV_EngineID and BV_SessionID twice	5/23/2007
Non-ascii characters lost on posted form results	5/23/2007
Unexpected error during initialization: Input string was not in a correct format.	4/29/2007
System.AccessViolationException: Attempted to read or write protected memory.	4/24/2007
System.ArgumentException: Item has already been added when using BH .NET 9.0	8/22/2006
Plugin_FlashVerEx property returned as an encoded string	7/14/2006
CFMX pages occassional show HTTP header info or prompt the browser for a download location	6/5/2006
404 error with ColdFusion MX and jsessionid	5/18/2006
Invalid URL used in extended property redirection	2/6/2006
How to capture verbose logging during BrowserHawk installation	12/12/2005
Blank page in browser when performing extended property tests from ColdFusion MX	11/17/2005
BH statistics not logged to database following a redirect	5/13/2005
ph_pb is null or not an object error message when checking popups	4/28/2005
Acrobat plug-in from 7.x basic install not detected	4/28/2005
Testing Acrobat version with BH 8.0 results in a security notice in the browser	4/4/2005
BDF Merge feature not working after upgrade from BH 6.x or earlier	3/21/2005
No statistics appearing in database	3/1/2005
Extended property check on IE 6 does not finish when security set to High	1/31/2005
Extended browser test does not finish on Netscape or Firefox	1/27/2005
No extended property checks under Firefox?	11/1/2004
Error when checking extended properties IE 6 SP 2 with BH 7	11/1/2004
http_referrer not available after extended property check	10/21/2004
MediaPlayer version 10 not detected?	9/29/2004
BH 7 not detecting Java plugin 1.4	9/29/2004
How do I detect RealPlayer 10?	9/29/2004
Problems detecting Acrobat 6.01 and higher	9/29/2004
BrowserHawk not processing Web Form post-back events	9/29/2004
All Safari browsers detected as version 1.0	9/29/2004
Plugin_FlashVerEx not detected with IE 6 SP 2 under BH 7	9/29/2004
Opera 5.0 and 6.0 detection	9/28/2004
BrowserHawk not recognizing Mozilla as expected.	9/28/2004
Plugin_xxxx returns -2	9/28/2004
Running browserInfo.asp script with Professional Edition returns an error	9/28/2004
ExtendedBrowserInfo returning null with BH4J	9/28/2004
An extended property, such as plugins or screen size, is always is returned as -1	9/28/2004
Unable to create instance of cyScape.CountryObj error from BrowserHawk	9/28/2004
Error 91 when merging browser definitions	9/28/2004
I am getting extra parameters added to my querystring. What causes this? Can this be avoided?	9/28/2004
NETCLRVersion returns older version number	9/28/2004
Why am I unable to detect Acrobat version 6?	9/28/2004
Variable EBI is undefined error message	9/28/2004
Extended properties check not working with Netscape 6.1 and higher	9/28/2004
Netscape 6.x detected as wrong version such as 0.9.x	9/27/2004
ConnectionSpeed returns 0 when testing on local LAN	7/20/2004
Extended property results available on one virtual site but not another	3/25/2004
The type or namespace name 'cyScape' could not be found	3/15/2004
Acrobat 4 not detected with BrowserHawk 7.0	12/8/2003
Acrobat 5 not detected with BrowserHawk 4.x	11/5/2003
Safari not executing extended property tests	8/4/2003
Installation package cannot be installed by the Windows Installer service	7/17/2003
A trappable error occurred in the OnStartPage method	7/11/2003
ActiveXEnabled returns False after applying MS security update 813489	7/11/2003
CookiesEnabled returns True even with IE set to disable cookies	6/13/2003
Error using EstDownloadTimeDesc sample code from documentation	3/6/2003
Why do I see exceptions thrown involving the DOM with BH4J?	1/28/2003
Firewall property returning False with Firewall active	1/20/2003
JavaScriptEnabled property returns False when JavaScript is enabled	11/27/2002
Problem using GetExtPropertiesEx in global.asa	10/28/2002
JVMDetectorBeanInfo.class not found	10/28/2002
document.BHRP.GetVersionInfo is not a function	9/26/2002
document.bhjvmd.getJavaVersion is not a function	9/26/2002
Object reference not set to an instance of an object error when calling LogData from ASP.NET	9/26/2002
ConnectionOpen (CreateFile()) error message when using BrowserHawk Reports	9/24/2002
'Undefined' returned from calls to certain methods and properties	8/8/2002
Version error with XceedZip.dll	6/25/2002
JavaScriptEnabled returns False with WebTV	4/25/2002
MS XML version 4 not detected as expected with BH 5.0	4/24/2002
JavaEnabled returns True with Netscape 6+ when Java is not installed	4/24/2002
In what instances does an IP address not get resolved?	4/24/2002
JavaVersion and JavaVendor properties returning -2 for all users	2/19/2002
JavaEnabled returns True with IE on WinXP without a JVM installed	12/5/2001
TimeZoneDiff property off by -1	11/15/2001
Disabled settings not detected as expected when testing with IE	11/12/2001
Error 25722 when trying to update browser definitions	10/30/2001
Problem calling GetExtPropertiesEx multiple times from same page	10/20/2001
Datetime out-of-range error with BrowserHawk Reports Web Service	10/19/2001
Shockwave 8.5 version not detected as expected with IE on Windows	8/28/2001
SSLKeySize of 40 or 56 returned instead of 128	5/24/2001
BDF service terminated unexpectedly event log message	5/24/2001
RoboEx32.dll not found	5/11/2001
Library Not Registered - ASP error 0117:8002801d	1/15/2001

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